If you are dissatisfied with a purchase for any reason, you may return the product for a prompt refund. Purchases may be returned or exchanged within 30 days of the date you received the order, unused, unassembled and in original condition and packaging, for a refund, minus a 15% restocking fee. Shipping charges are non-refundable. If purchase was made during a free shipping promotion, actual shipping charges that we incurred will be deducted from your refund. If you would like an estimate of what the actual shipping charges are, please ask us. In certain cases, if a product is defected, necessary replacement parts may be sent to correct the problem. In other cases, the product will need to be sent to the manufacturer for a replacement.

If you need to return a product, please email us at returns@rockinghorsestoremember.com to obtain a Return Authorization Number. Returns CANNOT be accepted without this number. Please send your package back in a manner that is trackable and insurable (UPS, Fed Ex, or Delivery Confirmation). We cannot be responsible for non-receipt of returns that cannot be tracked, nor can we confirm receipt of a return/exchange until it has been processed.

EXCEPTIONS:
**Personalized items are not returnable.

Damage During Shipping Damage should be noted with the freight carrier if possible. Please do not use item and keep it with all packaging materials and box for inspection. Notify us the same day if possible. We will not be able to replace damaged merchandise if we are not notified within 7 business days of the delivery date. We reserve the right to replace damaged pieces or parts only. If you do not want the damaged parts to be replaced, then your return will be handled as a "buyer's remorse" return.

GIFTS
Gifts may be returned for store credit or credited back to purchaser's credit card within 30 days of the date you received the order. If you would like a store credit please include your email address with the return as this is where your store credit information will be sent. We cannot send store credit information through the postal service. We cannot issue a refund to the gift recipient. Please include a copy of the original packing slip with your return -- without that information we cannot process your store credit.

IMPORTANT INFORMATION, PLEASE READ
Please include a copy of the original sales receipt with your return. Please circle the items that you are returning, and note for us if you would like an exchange or credit.
Returns may only be credited back to the card used to make the original purchase. Returns and/or exchanges are processed within 14 days of the date we receive the item(s).